Oracle Magazine, Nov/Dec 2017
ORACLE MAGAZINE NOVEMBER DECEMBER 2017 44 Yet companies cant afford to hire enough people to provide such instant answers And thats why demand is rising for this conversational UI that uses natural language and AI integrated with a back end data system Im not advocating that human agents would go away by any means Uliyar says Theres a very good synergy between the bot and the human agent on the back end But thanks to advances in AI machine learning and natural language processing chatbots have become a practical solution to answering more of that first wave of questions Chris Murphy is Oracle director of cloud content PHOTOGRAPHY BY EDWIN REMSBERG THE VERBATIM AGENCY NEXT STEPS LEARN more about Oracle Mobile Cloud Enterprise
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