Oracle Magazine, Nov/Dec 2017
When launching a chatbot access to analytics is important says Rajesh Kumar Thakur Exelons principal architect for the chatbot project You can launch these things but then you need to tell your business which channel is most popular or how this channel is reducing the call volume to your call center he says ORACLE MAGAZINE NOVEMBER DECEMBER 2017 40 and transmission With six utilities including Atlantic City Electric BGE ComEd Delmarva PECO and Pepco Exelon delivers energy to about 10 million customers across the East Coast and in Illinois Exelon has built a working prototype of a chatbot that relies on natural language processing and artificial intelligence to understand conversations with integration to back end systems for the data needed to provide clear answers Exelon expects to let customers use a variety of messaging platforms and digital assistants to ask questions Michael Menendez vice president of IT for
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