Oracle Magazine, May/June 2019
Mobile APPLICATION DEVELOPER BY FRANK NIMPHIUS ORACLE DIGITAL ASSISTANT Escape Room How to unlock users who get stuck in a chatbot conversation Building good chatbots is a mixture of art and technology The art of developing chatbots lies in the conversation design which is usually not what software developers ORACLE MAGAZINE MAY JUNE 2019 42 have been trained to do It is human nature that conversations are not typically straightforward Topics may change in the middle of an interaction or if we dont understand a question we may ask for clarification Though the human brain is far from being a fast supercomputer which is able to analyze millions of records in fractions of a second it is a real genius when it comes to understanding context and putting together 1 1 to become 2 even if parts of the information are missing Because artificial intelligence is not yet on the level of human intelligence chatbots need good conversational design to ensure that context changes are handled and human users are safely guided through a conversation
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