Oracle Magazine, March/April 2019
INTERVIEW ORACLE MAGAZINE MARCH APRIL 2019 13 integrated with ERP and human capital management HCM suites for example But in many cases those point solutions will be suboptimal because they cant be integrated deeply enough within the base applications to have full and timely access to the three core AI data components I mentioned Alternatively AI solutions can be a part of the core ERP and HCM suites as they are with Oracles offerings with tightly connected AI component processes leading to optimal AI performance and requiring no additional integration work There are cases where it makes sense to build a new custom AI application based on the type of data and how it will be used For example car insurers can train a neural net with photographs of thousands of cars that have been in crashes to determine which cars are most likely a write off In such cases the data and context are lightly coupled with the base application so a custom standalone AI application makes sense Oracle Magazine How do companies look at or measure the value of AI in backoffice applications Swan The preliminary benefits can often be measured quite readily but the related benefits which are often more substantial are much harder to measure and probably arent even recognized in many cases First looking at AI today the majority of solutions are not doing something that a human being couldnt do But AI solutions do a better job because they do those tasks very quickly never take a tea break and execute predictably the same way time after time So I would argue that in many cases when people start measuring the benefit of an AI solution that benefit is measured in terms of productivity gains But there are additional positive side effects employees spending less time on mundane tasks results in improved employee retention and frees the employees up to make more strategic contributions to the business For example consider a recruiter who needs to find 10 candidates for further phone Were shifting the user experience from something user initiated and user driven to AI push driven activity
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