Oracle Magazine, Jan/Feb 2018
ORACLE MAGAZINE JANUARY FEBRUARY 2018 40 or marketing or transactional use cases In just the same way that you enabled mobile interfaces you can enable these chatbot interfaces Uliyar says Oracle customers can develop and deploy chatbots using Oracle Mobile Cloud Enterprise With Oracle Intelligent Bots technology a key feature of the mobile cloud offering chatbots can communicate with users on messaging channels such as Facebook Messenger WeChat Slack Apple Siri Amazon Echo Google Home or even a chat widget on a businesss website or customers can extend an existing mobile app with chat or voice capabilities Behind the scenes chatbots can be trained for natural language processing via algorithms that use deep learning neural networks and supervised and unsupervised machine learning to interact and respond based on an organizations specific context such as product offerings or services The result the chatbots understand the users intent and provide an intelligent response or the appropriate action in real time 24 7 Oracle Mobile Cloud Enterprise also uses AI to extract all the necessary information from the users natural language input to shape the payload for integrating with the sources of data to respond to the user For example when a user asks the banking bot to transfer US 5000 from account A to account B AI not only recognizes the users intent to transfer funds but also extracts relevant information such as the From and To account the currency and the amount in order to construct the necessary transactional statement to execute in the banking application AI algorithms continue to evolve with support for additional cognitive capabilities such as image processing and real time video processing further increasing the possibilities of an AI powered conversational user interface AI Thrives Buried Deep in the Code Chatbots are only the tip of the iceberg when it comes to AI and machine learning Beneath the surface of Oracle Human Capital Management Cloud Oracle HCM Cloud for example AI empowers many hidden functions for human resources including making recommendations for guiding employees careers advising on work schedules that take childcare into account and evaluating performance reviews Similarly AI algorithms appear in everything from image recognition using neural networks and medical diagnostics using expert systems
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