Oracle Magazine, Jan/Feb 2018
ORACLE MAGAZINE JANUARY FEBRUARY 2018 38 W hen the little wireless speaker in your kitchen acts on your request to add chocolate milk to your shopping list theres artificial intelligence AI working in the cloud to understand your speech determine what you want to do and carry out the instruction When you send a text message to your HR department explaining that you woke up with a vision blurring migraine an AI powered chatbot knows how to update your status to out of the office and notify your manager about the sick day When hackers attempt to systematically break into the corporate computer network over a period of weeks AI sees the subtle patterns in historical log data recognizes outliers in the packet traffic raises the alarm and recommends appropriate countermeasures AI is nearly everywhere in todays society Sometimes its fairly obvious as with a chatbot and sometimes AI is hidden under the covers as with network security monitors Its a virtuous cycle modern cloud computing and algorithms make AI a fast efficient and inexpensive approach to problem solving Developers discover those cloud services and algorithms and imagine new ways to incorporate the latest AI functionality into their software Businesses see the value of those advances even if they dont know that AI is involved and everyone benefits And quickly the next wave of emerging technology accelerates the cycle again AI Drives Chatbots to Enhance the User Experience AI can improve the user experience such as when deciphering spoken or written communications or inferring actions based on patterns of past behavior AI techniques are excellent at pattern matching making it easier for machines to accurately decipher human languages using context One characteristic of several AI algorithms is flexibility in handling imprecise data human text Specifically chatbots where humans can type messages on their phones and AI driven software can understand what they say and carry on a conversation can provide desired information or take appropriate actions In many ways chatbots are at the forefront of a revolution in creating more natural human interfaces with machines explains Suhas Uliyar vice president of mobile bot and AI
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