Oracle Magazine, Jan/Feb 2018
INTERVIEW ORACLE MAGAZINE JANUARY FEBRUARY 2018 14 natural human communication either written or spoken and communicate with us using similar natural language Machine learning helps machines understand the vast nuances in human language and to learn to respond in a way that an audience is likely to comprehend There are many reasons why AI technologies are viable and important right now The two main ones are that first compute power has increased quite a lot and can handle the sophistication of the machine learning algorithms behind AI technologies And second the increase in access to data over the last decade means that machine learning has more to learn from so it can be more accurate and more deterministic The challenges that come with AI machine learning include having enough data to learn from and understanding where and how to start developing projects that include chatbots AI machine learning and other emerging technologies At Oracle weve been focusing on helping customers drive toward a much more effective conversational AI platform that can help them get over the hump of implementing chatbots Oracle Magazine What are the biggest challenges for companies that want to chatbot enable existing apps or develop new chatbot apps Uliyar Our customers want to know where and how to get started with chatbots or conversational AI And that means defining and fine tuning the use cases for the chatbot Organizations can look at what theyve implemented in their mobile apps as a quick start toward bots They can use their apps to look at the typical repeated questions from customers and the standard responses After defining use cases the next challenge to getting started with chatbot projects is determining what channels to support There are a plethora of different channels such as Facebook Messenger WhatsApp WeChat Line Telegram Skype Alexa Amazon Echo Dot Google Home and more The next challenge is to then determine the scope of a bot as it relates to what to do when the bot is unable to answer questions either because the bot is not capable of answering those questions or the bot hasnt been config
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