Oracle Magazine, Jan/Feb 2018
INTERVIEW ORACLE MAGAZINE JANUARY FEBRUARY 2018 13 Chatbots replace conventional application user interfaces with human conversation Chatbots combine and connect messaging channels artificial intelligence AI and back end integrations to help enterprises automate these conversations Oracle Magazine sat down with Suhas Uliyar vice president of mobile bot and AI strategy at Oracle to talk about chatbot and AI technologies chatbot challenges and chatbot solutions from Oracle Oracle Magazine What are chatbots and why are they important Uliyar Simply defined a chatbot is a computer program designed to simulate conversation with human users Chatbots are important because they acknowledge and address a change in engagement preferences The last decade saw a major adoption of mobile as an engagement channel for consumers and employees within the enterprise But now were seeing an increase in the adoption and use of messaging channels including Facebook Messenger WhatsApp WeChat Slack and SMS and voice personal assistants including Amazon Echo Dot Google Home ApplePod and so on as preferred engagement channels Messaging channel adoption is happening quickly because it is instant available 24 7 and people can use natural language and get a consistent experience across multiple devices This is leading to innovations and use cases for chatbots powered by artificial intelligence that can help enterprises automate conversations at scale through these messaging and voice channels Oracle Magazine How do emerging technologies including AI machine learning and natural language processing support chatbots and what kind of challenges do they introduce to chatbot development Uliyar One of the primary reasons for chatbots is to enable end users to communicate with natural language so the first aspect of the AI and machine learning technology support is all about being able to understand the end user conversations A primary component of this AI technology is natural language understanding NLU and natural language processing NLP NLP applications attempt to understand
You must have JavaScript enabled to view digital editions.
